Support

We believe that you should actually sleep on a mattress, in the comfort and privacy of your own home, to know if you really like it.For this reason, we don’t have a showroom. Instead, we offer free shipping, free returns and the 100-night risk-free trial. In forgoing an expensive shop and commissioned sales associates, our direct-to-consumer model allows us to pass on these savings to you.Upon purchase, we’ll ship you a brand new Noa mattress. If you don’t love it, just let us know during the trial period and we’ll give you a full refund, no questions asked. Returns are completely free. It’s really that easy!

Take the risk out of an online purchase with our 100 night hassle-free trial. Upon purchase, we’ll ship you a brand new Noa mattress. We recommend you try the mattress for at least 30 nights. This allows your body sufficient time to adjust to the feel of a new mattress. If you don’t love it, just let us know during the trial period and we’ll give you a full refund, no questions asked. Returns are completely free so you really have nothing to lose.Your original form of payment will be refunded 100 percent. Note that buyers qualify for a 100 trial return and refund offer for one (1) mattress only per shipping address.We never resell returned or used mattresses. Returned products either donated to local charities or recycling organizations.

Your new Noa mattress is covered by a 15 year Limited Warranty (the “Warranty”) from the date of delivery to your home. This warranty extends to products purchased directly from NOA Sleep.All Noa Sleep limited warranties are not transferable and extend only to the original purchaser.This Limited Warranty covers the following:– Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).– Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.– Any manufacturing defect in the zipper assembly of the mattress cover. Noa Sleep may, at its sole discretion, repair or replace the cover provided on the mattress.This Limited Warranty does not cover the following:– A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.– Individual comfort preferences relating to firmness, design, materials and feel.– Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.– Damage due to use with an inappropriate foundation such as any slats or foundation with greater than two (2) inches (5cm) between slats or support beams.– Damage incurred by transportation after initial delivery provided by Noa Sleep.– Damage resulting from washing or drying the mattress cover.– Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.– Any warranty claim is only applicable within the country of original delivery by the original purchaser.Noa Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.Claims covered under this Limited Warranty may be made by reaching us at [email protected] or +65 3159 1576.